Return and Refund Policy

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WE SELL TO THE PUBLIC, IF YOU PERFORM YOUR OWN REPAIRS WHILE  NOT HOLDING A CERTIFICATION TO DO SO WE ARE NOT LIABLE FOR MIS-DIAGNOSIS OR REPAIR IN-CONSISTENT WITH ANSI, NEC OR RVIA CODE REQUIREMENTS.

WE HAVE A STRICT RETURN POLICY AS FOLLOWS:

On any parts that are returned for reasons other than defects or damage due to shipping, we assess a 20% re-stocking fee from the refund amount charged for the part.  We can not accept returns after 30 days from the date of purchase.  NO EXCEPTIONS.

PDX RV will not reimburse for the initial shipping charge (unless it is a valid warranty claim), nor pay for the return shipping of the item (unless it is a valid warranty claim). Please email us for a RMA form to include with your return for proper processing / credit. Without an RMA form, any return is assessed a 20% re-stock fee or may be returned to sender

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Please Note:  Once any part purchased from PDX RV has been installed/used or the clear mylar sealed bags been opened, that part CAN NOT be returned.  If you are unsure as to whether you are ordering the correct part for your application, please use our contact form PRIOR to ordering, or contact the manufacturer with the phone numbers we provide you. 

We understand that there are instances of defective parts.  
We only sell new parts bought directly from the manufacturer or one of their authorized distributors.  There are many "knock off sellers" on ebay, amazon etc.  Always ask for warranty / OEM specs from 3rd party sellers to protect yourself, and the integrity of the RV Parts industry.

  
PDX RV will not accept a return of an electrical part once it has been installed/connected, or you have removed it from the sealed packaging.  This can be determined upon testing/inspection once it's returned to us.  Please email us to find out the warranty period/policy for the specific item you ordered.  We will assist you in establishing a valid warranty claim for that product based on the manufacturers warranty procedures.
PLEASE REMEMBER, WE DO NOT MAKE THE PARTS, WE SELL THEM.  We will assist in ANY warranty claim!