1.) We only use UPS for shipping large/heavy items, and we only ship ground.  We do not use FEDX at all.  We do NOT ship overnight, 2nd day or next day under any circumstances.  We will not ship using a customers UPS or FEDEX account.
2.)  We choose to ship with the United States Postal Service, which is closed on Sunday.  We only ship First-class (5-7 day) or Priority mail (1-3 business days with Saturday delivery) Please provide a shipping address that receives US Postal Service delivery.
3.) Address changes must be emailed immediately to us at pdxrvparts@gmail.com.  Also, please call our company phone center at 503-305-6962 and alert an agent to the change.  Call center hours are 8am-12pm PST M-F only, if outside of these calling times, please leave a phone message alerting us to the email sent.
4.) We do NOT ship Internationally.  We only ship to addresses within the US.
5.)  We do not accept credit card orders over the phone.  
6.)  Some items are insured when shipped by PDX RV and will require a signature for delivery.  We take great care in packaging our customers orders to help ensure they make the trip in one piece.  We are not responsible for how the shipping agent handles the package en route.  Please DO NOT accept receipt/sign for a package delivered to you that is OPENED/DAMAGED upon delivery by the mail carrier.  If you receive damaged merchandise, please report it immediately.
7.) For returns / defective parts / warranty claims, please click onto "TERMS" at the bottom of the homepage.