1.) We ship UPS ground for very large/heavy items.  We do not ship overnight, 2nd day or next day under any circumstances, (as orders can take 24-48 hrs to process).  We do not ship using a customers UPS or FEDEX account.

2.)  We prefer to ship with the United States Postal Service, however UPS options are available at check-out for many products. (we only offer UPS 3 day Select (3 BUSINESS DAYS) or UPS ground (5 BUSINESS DAYS.)  USPS is closed on Sundays and Holidays.  USPS offers First-class (3-7 day) or Priority mail (1-3 day with Saturday delivery, and is typically less expensive than UPS 3 day select which offers no Saturday delivery.)  Please provide a shipping address that receives US Postal Service delivery.  If no option is given at check-out, it automatically ships priority mail.

3.) Address changes or order changes must be emailed immediately to us at pdxrvparts@gmail.com.  We can not accept address or order changes over the phone.

4.) We do not ship Internationally.

5.)  We are unable to accept credit card orders over the phone.  All orders must be placed on-line through our website.
6.)  Some items are insured and will require a signature for delivery.  We take great care in packaging our customers orders to help ensure they make the trip in one piece.  We are not responsible for how the shipping agent handles the package en route.  Please DO NOT accept receipt/sign for a package delivered to you that is OPENED/DAMAGED upon delivery by the mail carrier.  If you receive damaged merchandise, please report it immediately.

7.) For returns / defective parts / warranty claims, please click onto "TERMS" at the bottom of this page. 

PLEASE TAKE INTO CONSIDERATION:  It can take 24-48 hours for processing PRIOR to shipment.  We do not process/ship orders on Sundays/Holidays.  Please add this processing time into consideration along with the shipping time, to ensure you will receive your order within the time frame you need it.
PDX RV is closed on the following Federal holidays:
Jan 1st & 15th; Feb 19th; May 28th; Jul 4th; Sept 3rd; Oct. 8th; Nov 12th & 22nd; Dec 25th
**We do not accept credit card orders over the phone, all orders must be placed on-line.

As we are a ship only facility, all orders must be placed on-line & shipped, we do not offer will call.  All returns must be shipped back to PDX RV LLC.  Returns can not be dropped off for processing.