All orders must be placed on-line, we can not accept phone orders.
Here's how to get in touch with us:
Email: firstname.lastname@example.org (fastest & best method)
Administrative Business office: (message only) 503-305-6962 (M-F 9:00 am- 5:00 pm PST) Returns, order inquiry, warranty, address changes, part verification calls will not be returned, these requests MUST be emailed.
Have a Return? Please click onto "TERMS" at the bottom of the page for our policy information, and email us a request for an RMA form.
Please Note: Shipping HRS are M-F 8 AM- 5 PM PST. We are closed on Saturdays, Sundays and all following Federal Holidays.
****ADDRESS CHANGES & CANCELLATIONS MUST BE EMAILED!
SORRY, WE DO NOT OFFER OVERNIGHT SHIPPING/2ND DAY SHIPPING* (please see our shipping policy for services provided & PLEASE NOTE: Orders can take 24-48 hrs for processing as all electrical parts are tested prior to shipment, please include this in your shipping time calculations if you place an order during our closure time frame.)
We are not able to offer will call/pick up, we are a ship only facility.
Note: We are not able to offer technical assistance, nor can we provide parts verification requests. We list all product applicability, additional requests must be emailed.
If you prefer to speak with a technician, we recommend contacting the manufacturer of your appliance directly, as they have departments which specialize in this service. Please click onto the Technical Support Resources tab. We provide all manufacturers contact information for your convenience.
We do provide service manuals for free so you can troubleshoot / diagnose the problem, simply go to our Technical Support website and you can download them. Click onto this link
We are a parts provider only. We are not a service center.