All orders must be placed on-line, we can not accept phone orders.
Here's how to get in touch with us: 

503-305-6962 (M-F 9:00 am- 5:00 pm PST)

  Have a Return?  Please click onto "TERMS" at the bottom of the page for our policy information, and email us a request for an RMA form.
Please Note: Shipping HRS are M-F 6 AM- 7 PM PST.  We are closed on Saturdays, Sundays and all following Federal Holidays.

SORRY, WE DO NOT OFFER OVERNIGHT SHIPPING/2ND DAY SHIPPING* (please see our shipping policy for services provided & PLEASE NOTE: Orders can take 24-48 hrs for processing as all electrical parts are tested prior to shipment.)

We are not able to offer will call/pick up, we are a ship only facility.

Note:    We are not able to offer technical assistance over the phone, nor can we provide parts verification requests over the phone.  These inquiries must be emailed.  
If you prefer to speak with a technician, we recommend contacting the manufacturer of your appliance directly, as they have departments which specialize in this service.  Please click onto the Technical Support Resources, tab all manufacturers contact information is listed for your convenience. 

We do provide service manuals for free, simply go to our Technical Support website and you can download them.  Click onto this link