We are short staffed due to COVID and this has been compounded by the Oregon wildfires 10-20 miles from our location. Please be advised orders are taking longer to process due to the short staff, closed roads, poor visibility for deliveries and alerts we are experiencing. We are open and processing as fast as we can, yet please understand priority mail 1-3 days is the shipping method and does not include processing time, and if you order electrical parts, these are tested prior to shipment with no exceptions. Thank-you for your understanding.
All orders must be placed on-line, we can not accept phone orders.
Here's how to get in touch with us:
Email: email@example.com (fastest & best method)
Returns, address changes, part verification requests all MUST be emailed.
Shipping / Parts Office: 503-344-6216 (WE ARE STILL SHIPPING ORDERS, OUR CALL CENTER HAS LIMITED PERSONNEL DUE TO COVID)
Business Office: 503-305-7661 (Please do not call the business office for shipping / parts /stock info, call shipping / parts office)
Have a Return? Please click onto "TERMS" at the bottom of the page for our policy information, and email us a request for an RMA form.
Please Note: Shipping HRS are M-F 9 AM- 4 PM PST. We are closed on Saturdays, Sundays and all Federal Holidays.
****ADDRESS CHANGES & CANCELLATIONS MUST BE EMAILED!
SORRY, WE DO NOT OFFER OVERNIGHT SHIPPING/2ND DAY SHIPPING* (please see our shipping policy for services provided & PLEASE NOTE: Orders can take 24-48 hrs for processing as all electrical parts are tested prior to shipment, please include this in your shipping time calculations if you place an order during our closure time frame.)
We are not able to offer will call/pick up, we are a ship only facility.
Note: We are not able to offer technical / repair assistance.
If you prefer to speak with a technician, we recommend contacting the manufacturer of your appliance directly, as they have departments which specialize in this service. Please click onto the Technical Support Resources tab. We provide all manufacturers contact information for your convenience.
We do provide service manuals for free so you can troubleshoot / diagnose the problem, simply go to our Technical Support website and you can download them. Click onto this link
We are a parts provider only. We are not a service center and do not offer repair / installation assistance.